FAQ

Frequently Asked Questions

Find answers to the most common questions about our software, licensing, updates, downloads and support.

1. Are CrocoSoft applications completely offline?

Yes. Most CrocoSoft utilities are designed to work completely offline. Your files remain on your computer and are never uploaded to our servers unless a feature specifically requires an internet connection.

2. Do I need an internet connection to use the software?

No. After installation, most applications can be used without an internet connection. Internet access may only be required for license activation, update checks, or downloading new versions.

3. Can I install my license on multiple computers?

License terms depend on the product you purchase. Personal licenses are generally intended for a single user or device unless otherwise specified.

4. How do I receive software updates?

Free updates are available through our official website. Some applications may also include a built-in update checker to notify you when a newer version is available. We always recommend downloading updates only from the official CrocoSoft website.

5. How can I contact CrocoSoft for support?

If you have questions about our software, licensing, or encounter any technical issues, you can contact our support team through the Contact page or by emailing us directly. We aim to respond as quickly as possible.

6. Are your applications suitable for business use?

Yes. Many CrocoSoft utilities are designed to support both personal and professional workflows, including file handling, document organization, and productivity tasks in business environments.

7. Do I need to create an account to use the software?

No account is usually required for the desktop applications themselves. You only need to activate or manage your license when prompted, depending on the product and version you install.

8. Can I request a refund if I change my mind?

Refund eligibility depends on the terms of sale and the product purchased. Please review our refund and purchase policy on the website or contact us if you believe you are eligible for a refund.

9. Are future versions included with my purchase?

In most cases, purchases include access to updates for the current major version or the supported release cycle, subject to the product license terms. Additional version upgrades may require a separate purchase.

10. Is the software available in multiple languages?

We are continually improving language support across our products. Availability may vary by application, so please check the product page for specific language and regional support details.

Still have a question?

Can't find the answer you're looking for? We're happy to help. Get in touch with our support team and we'll do our best to assist you.